Filing of Complaints

  • Who may file a complaint:

            Any person who has a cause of action may file an administrative complaint against any of the following:

            a.) Non-teaching employee

            b.) Teaching/teaching related employee.

  • Where to file:

            a.) Complaint against non-teaching employee = Division Office.

            b.) Complaint against teaching/teaching related employee = Division Office or Regional Office.

  • What are the Requirements:
  1.  Verified Affidavit of Complaint in 4 copies containing the following:

                                 a.) Full name and address of the complainant

                                 b.) Full name and address of the person complained of, as well as his/her position and office in the Department of Education

                                 c.) A narration of the relevant and material facts which show the acts or omissions as allegedly committed by the person

                                 d.) Certified true copies of documentary evidence and affidavits of his/her witnesses, if any.

          2.  Certificate of Non-Forum Shopping

         PROCESS FLOW:

 

STEP COMPLAINANT SERVICE PROVIDER

DURATION OF ACTIVITY
( UNDER NORMAL CIRCUMSTANCES)

PERSON IN CHARGE FEES FORM
1 File  the complaint along with the requirement at the  Division Office through the Records Section Receive the complaint and other documents, if any. Within 10 minutes Receiving clerk/ authorized employee (Records Section) N/A -
2 Received the copy of dicuments/ complaint filed Issue the receiving copy of the complainant and forward to the Office of the Schools Division Superintendent Within 30 minutes Receiving clerk/ authorized employee (Records Section) - -
3 -

Legal Unit prepares actionable document
a. Endorse to the Regional office incase of administrative complaint against teaching/ non- teaching related DepEd officials

b. Proceed to investigate incase of non- teaching Personnel.

Within 1 day      
4 - Forward to ASDS's Office for initial and returned to Schools Division  Superintendent for signing of endorsement incase of complaint against teaching personnel. Within 2 days Legal Assistant - -
5 - Return to the Legal Unit for photocopying and to complete attachments if any. Within 1 day Admin Assistant II (SDS) Sec.) - -
6 - Forward to Records Section for releasing (Note: Complaint against teaching personnel shall be endorsed to the Regional Office)) Within 1 day Records Officer - -